Terms & Conditions

SoftPro9 IT Services - Your Agreement with Us

Effective Date: 01 January 2026

Last Updated: 01 January 2026

1. Introduction

Welcome to SoftPro9 IT Services ("SoftPro9," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of our websites, platforms, applications, and IT services, including but not limited to web and app development, digital marketing with AI, SAP consulting services, recruitment, and related technology solutions (collectively, the "Services").

By using our Services, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree, you must discontinue use immediately.

SoftPro9 IT Services is a professional IT consulting and digital solutions company based in Bangalore, India, providing technology-driven services to global clients. These Terms establish the legal rights and obligations between you ("Client," "User," "Customer," or "You") and SoftPro9.

We strongly advise you to read these Terms carefully before engaging with our Services.

2. Scope of Services

SoftPro9 provides the following services:

Development Services

Advanced Web Development
Mobile App Development
Enterprise Applications

Digital Marketing

SEO, SEM, SMM
Content Marketing
AI-powered Analytics

SAP Consulting

SAP Implementation
Migration & Support
Specialized Modules

Other Services

Recruitment & Staffing
Corporate IT Solutions
Digital Transformation

We may enhance, modify, or discontinue any services at our discretion.

3. Eligibility

By using our Services, you confirm that you:

Are 18 years of age or older (or legal majority in your jurisdiction)
Have the authority to enter into legally binding agreements
Provide accurate and current information
If using Services on behalf of a business, you confirm you are authorized to bind the business to these Terms

4. User Responsibilities

You Agree To:

Use our Services only for lawful purposes
Provide correct, complete, and updated information
Maintain confidentiality of account credentials
Not engage in fraudulent, abusive, or harmful activities
Comply with all applicable local and international laws

Prohibited Activities (Section 5):

Attempt unauthorized access to our systems
Spread spam, malware, or unlawful content
Misuse, resell, or exploit Services without permission
Infringe intellectual property rights
Disrupt service performance or security

6. Account Registration & Security

Certain Services require account registration. You are responsible for:

Security

Keeping login credentials secure

Monitoring

Notifying us immediately of unauthorized activity

Accountability

All activities conducted under your account

SoftPro9 reserves the right to suspend accounts for suspicious or unlawful use.

7. Payment Terms

Payment Structure

Fees: Service charges are payable in advance or as per contractual milestones
Invoices: Payments are due within the timeline stated (generally 7–30 days)
Taxes: Clients are responsible for applicable taxes

Late Payment Policy

May result in service suspension
Interest charges may apply
Refunds provided only as per SoftPro9's refund policy

8. Intellectual Property Rights

SoftPro9 Ownership

All IP created by SoftPro9 remains our property until full payment:

Code, designs, and strategies
Training materials
Proprietary methodologies

Client Ownership

Clients retain ownership of:

Their own data
Trademarks & brand assets
Pre-existing content

Unauthorized use, copying, or resale of our proprietary assets is strictly prohibited.

9. Confidentiality

Mutual Agreement

Both SoftPro9 and clients agree to maintain confidentiality of business, financial, and technical information.

Protection

Confidential data will not be shared with third parties without prior consent

Duration

Confidentiality obligations survive termination of services

10. Data Protection & Privacy

SoftPro9 complies with GDPR, CCPA, and India's Digital Personal Data Protection Act (DPDPA, 2023).

Data Collection

We collect, process, and store personal data only as needed

Client Responsibility

Clients must ensure compliance when sharing third-party data

Privacy Policy

Our detailed practices are outlined in our Privacy Policy

11. Service Availability & SLA

We aim to provide uninterrupted service, but:

Planned maintenance may result in downtime
We are not responsible for outages beyond our control
Enterprise-level SLAs may be defined separately in contracts

12. Third-Party Tools & Services

Integration

Our Services may integrate with third-party applications

No Responsibility

We are not responsible for third-party content or policies

Your Risk

Use of third-party tools is at your own risk

13-14. Service-Specific Terms

Recruitment Services (Section 13)

Candidates must provide accurate resumes and credentials
Employers agree to use candidate data responsibly
SoftPro9 does not guarantee employment outcomes
Background checks may be performed as per law

Digital Marketing (Section 14)

Marketing outcomes are influenced by many factors; results are not guaranteed
Clients must provide accurate branding inputs and approvals
Advertising spend (Google, Meta, LinkedIn, etc.) is billed separately

15. Limitation of Liability

To the maximum extent permitted by law:

SoftPro9 is not liable for indirect, incidental, or consequential damages
Our liability shall not exceed the amount paid for services in the last 12 months
We are not liable for data loss, security breaches, or external disruptions

16. Indemnification

You agree to indemnify SoftPro9, its affiliates, employees, and partners against claims, damages, or losses resulting from:

Terms Violation

Your violation of these Terms

Unlawful Use

Unauthorized or unlawful use of our Services

IP Infringement

Infringement of intellectual property rights

17. Termination

SoftPro9 may terminate Services immediately if:

Grounds for Termination

You breach these Terms
Payments are overdue
Fraudulent or illegal activity is detected

Post-Termination

Upon termination, your access ends, but financial obligations remain enforceable

18. Dispute Resolution

Step 1: Negotiation

Both parties will first attempt amicable resolution

Step 2: Arbitration

If unresolved, disputes may go to arbitration in Bangalore under the Arbitration and Conciliation Act, 1996

Jurisdiction

Courts in Bangalore, Karnataka, India have exclusive jurisdiction

19. Force Majeure

We are not liable for delays or failures caused by events outside our control, including:

Natural Disasters

Government Restrictions

Cyberattacks

Labor Disputes

20-21. Governing Law & Updates

Governing Law (Section 21)

These Terms are governed by the laws of India, without regard to conflicts of law principles.

Modifications (Section 20)

SoftPro9 may update these Terms from time to time. Updates will be posted on our website with a revised "Effective Date." Continued use of Services means you accept updated Terms.

22. Contact Us

For any questions regarding these Terms, please contact us:

SoftPro9 IT Services

Address: No. 112, 2nd Floor, Koramangala, 7th Block, Bangalore – 560095, Karnataka, India

📧 Email:
legal@softpro9.com

📞 Phone:
+91-98765-43210

🌐 Website:
www.softpro9.com

Important Notice

These Terms constitute the entire agreement between you and SoftPro9. Please read carefully and contact us if you have any questions before using our services.

Terms & Conditions • Legal Agreement