Refund-Policy

SoftPro9 IT Services - Fair & Transparent Refund Guidelines

Effective Date: 01 January 2026

Last Updated: 01 January 2026

Introduction

At SoftPro9 IT Services ("SoftPro9," "we," "our," "us"), we value the trust you place in us and aim to deliver high-quality IT solutions, consulting, and digital services. This Refund Policy explains the circumstances under which clients and users may request a refund, the procedures involved, and the terms governing refunds.

By engaging with our Services, you acknowledge that you have read, understood, and agreed to this Refund Policy.

Understanding IT Services Refunds

Refunds in the IT services sector are complex, as our work involves a blend of consulting, labor, digital deliverables, and third-party costs. Unlike physical goods, services such as web/app development, SAP consulting, recruitment, and digital marketing cannot be "returned."

This Policy Outlines:

When refunds are applicable
Eligibility criteria for refunds
Step-by-step refund process

Our Commitment:

Provide transparency while safeguarding both client and company interests.

Scope of Refund Policy

Policy Applies To:

Web Development & App Development
Digital Marketing & AI-driven Campaigns
SAP Consulting & Implementation
Recruitment & Staffing Services
Corporate IT Solutions
Training Programs

Does Not Apply To:

Free services, trials, or promotional offerings
Third-party costs (Google Ads, hosting, licenses)
Services purchased via resellers or partners

Service-Wise Refund Eligibility

Web & App Development Services

Refunds May Be Considered If:

Project not started + cancellation within 7 days
Work deviates substantially from agreed scope
Severe delays caused solely by SoftPro9

No Refund If:

Project is 30% or more complete
Client requirements change after start
Third-party integration failures

Digital Marketing & AI Services

Refunds May Be Granted If:

Campaign has not yet been launched
Duplicate billing or system error

Not Applicable If:

Campaign performance doesn't meet expectations
Client fails to provide timely content/approvals
Third-party platform costs are billed

SAP Consulting & IT Services

Refunds May Be Considered If:

Project has not yet commenced
Incorrect billing or duplicate charges

Not Available If:

Services have been rendered
Issues due to client's IT infrastructure

Recruitment Services

Refund Eligibility:

Candidate leaves within replacement period
As per explicit staffing contract terms

Not Applicable If:

Employer changes job description
Subjective candidate rejection

📚 Refund Policy for Training Programs

1. Applicability

This refund policy applies specifically to all training programs, including online courses, classroom sessions, workshops, certification training, and other learning programs offered by SoftPro9 Academy through this website.

2. Refund Eligibility

Refunds will be considered only if a request is submitted in writing to billing@softpro9.com within the timeframes outlined below and meet the eligibility criteria:

a. Full Refund

• Participants may request a full refund if the request is submitted within 3 to 7 days of enrollment (depending on the course type) and before access to course content exceeds a defined threshold (e.g., 10–25% of the content).
• Full refunds are also provided if SoftPro9 cancels the training program before the scheduled start date.

b. Partial Refund

• Partial refunds may be offered if the request is submitted after the full refund window but before the program commencement or if a small portion of content was accessed.

c. No Refund

• No refunds will be provided if:

○ The request is received after the defined refund period.
○ The participant has accessed more than the allowed percentage of the course content.
○ The training program has already commenced beyond the refund window.
○ The participant simply changes their mind without meeting eligibility criteria.

3. How to Request a Refund

To request a refund for a training program:

1. Email: billing@softpro9.com
2. Subject: "Refund Request – [Training Program Name]"
3. Include:

○ Full name (used during enrollment)
○ Invoice/Order number
○ Reason for refund request
○ Enrollment date

Requests will be acknowledged within 5 business days.

4. Refund Processing

• Approved refunds will be processed within 15–30 business days of approval.
• Refunds will be issued via the original payment method. If that method is unavailable, an alternative (e.g., bank transfer) may be arranged.
• Administrative or payment gateway charges and applicable taxes (GST) may be deducted from the refund amount.

5. Course Changes and Cancellations by SoftPro9

• If a training program is canceled by SoftPro9, participants are entitled to a 100% refund of the fees paid for that program.
• Participants may be given the option to transfer enrollment to another batch or program if available.

6. Exceptions

• Any external fees (certification exam fees, third-party tools, books) that cannot be refunded by SoftPro9 are non-refundable.
• Refunds due to technical issues will be assessed on a case-by-case basis.

7. Disputes

Any disputes regarding refunds will be resolved in accordance with the terms and conditions of SoftPro9 and applicable Indian law.

Refund Request Process

Submit Request

Send written request to billing@softpro9.com within applicable period

Provide Details

Include invoice number, service details, and reason for refund

Review Process

Our teams review within 7-10 business days

Decision

Formal written response with approval or rejection

Processing

Approved refunds processed within 15 business days

Refund Timelines

Prepaid Services

Refund requests must be made within 7 days of payment

Project-Based

Refunds possible only before 30% of work is completed

Subscriptions

Refunds within 14 days of purchase

Non-Refundable Items

The following are strictly non-refundable:

Domain registration, hosting, SSL certificates
Third-party software licenses
Paid advertisements on external platforms

Completed consulting hours
Workshops or support tickets
Customized deliverables

Exceptions & Special Cases

Refunds may be considered in special cases:

Duplicate Payment

If a client is accidentally billed twice

Fraudulent Transaction

Payment made without authorization (verification required)

System Error

Billing occurs due to technical glitch

Partial Refunds

In some cases, partial refunds may be issued after deducting:

Administrative charges

Third-party expenses

Cost of work completed

Example:

If 50% of a web development project is complete and the client cancels, a refund may be issued after deducting costs equivalent to the work delivered.

Refund Processing Methods

Original Payment Method

Same method used for purchase (preferred)

Bank Transfer

For special cases only

Credit Note

On mutual agreement for future services

Dispute Resolution for Refunds

Escalation Review

Email legal@softpro9.com if you disagree with our decision

Arbitration

Settled in Bangalore under Arbitration Act, 1996

Jurisdiction

Courts in Bangalore, Karnataka have exclusive jurisdiction

Important Limitations

Please Note:

Refunds limited to amount paid for services
No liability for indirect losses or business disruptions

No refunds for consequential damages
Force majeure events may prevent refunds

Client Responsibilities in Refund Process

•Provide complete and accurate information during request
•Cooperate during project delivery to avoid unnecessary disputes
•Not misuse refund policies for fraudulent claims

Refunds in Case of Termination

If a contract is terminated:

By Client:

Refunds are subject to deductions for completed work

By SoftPro9:

Refunds may be provided if termination was not caused by client's breach of agreement

Force Majeure

Refunds may not be possible if service disruptions or failures occur due to factors beyond our control, including natural disasters, internet outages, government restrictions, or cyberattacks.

Modifications to Refund Policy

SoftPro9 reserves the right to update this Refund Policy at any time. Updates will be posted on our website with the effective date. Continued use of Services constitutes acceptance of the updated policy.

Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of India.

Contact Us for Refunds

For refund-related queries, please contact us:

SoftPro9 IT Services

Address: No. 112, 2nd Floor, Koramangala, 7th Block, Bangalore 560095, Karnataka, India

📧 Billing:
billing@softpro9.com

📧 Legal:
legal@softpro9.com

📞 Phone:
+91-98765-43210

🌐 Website:
www.softpro9.com

Policy Updates & Governing Law

Policy Updates

Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of India.

Important Reminder

This Refund Policy is an integral part of our Terms & Conditions. Please review both documents carefully before engaging our services.

Our goal is to provide fair and transparent refund guidelines while maintaining the quality of our services. We appreciate your understanding of the complexities involved in IT service delivery.

Refund Policy Fair & Transparent Guidelines