Support-FAQ
Comprehensive support guide for all SoftPro9 IT Services. Find quick answers to common questions and get the help you need.
General Company FAQs
SoftPro9 offers a wide portfolio of IT solutions:
- Advanced Web and App Development
- Digital Marketing & AI-powered Campaigns
- SAP Consulting, Implementation & Recruitment
- Corporate IT Solutions
- Training and Workforce Enablement
No. SoftPro9 charges only employers/companies for recruitment services.
- support@softpro9.com (primary support channel)
- escalations@softpro9.com (for urgent unresolved issues)
- +91-98765-43210 (support hotline, Mon–Sat, 9 AM–7 PM IST)
- Support Portal: www.softpro9.com/support
Our headquarters are in Bangalore, Karnataka, India, with support capabilities serving clients globally.
Account & Billing FAQs
Visit softpro9.com/register, provide basic details, and verify via email. Corporate clients receive a dedicated Account Manager.
- Bank Transfers
- UPI / Net Banking (India)
- Debit & Credit Cards (Visa, MasterCard, AmEx)
- PayPal & Stripe (for international clients)
Yes. All transactions come with a tax-compliant invoice. Indian clients receive GST invoices.
Web & App Development FAQs
- Simple Websites: 2-4 weeks
- Corporate Sites: 6-8 weeks
- Mobile Apps: 8-16 weeks (depending on complexity)
- Web: React, Node.js, PHP, MySQL
- Mobile: Flutter, React Native, iOS/Android native
- Cloud: AWS, Azure, Google Cloud
Digital Marketing & AI Services FAQs
No agency can guarantee exact numbers. However, we use data-driven strategies to maximize ROI and provide transparent reporting.
- Google (SEO + Ads)
- Meta (Facebook & Instagram Ads)
- LinkedIn Marketing
- YouTube Campaigns
- WhatsApp Marketing
- Email Automation
SAP Consulting & Implementation FAQs
- SAP S/4HANA Implementation
- SAP MM, SD, FI/CO, HR modules
- SAP Consulting & Staffing
- SAP Support & Maintenance
Recruitment & Staffing FAQs
- IT & Software Development
- SAP & ERP
- Digital Marketing
- Corporate Roles & Support Functions
Training & Learning Support FAQs
We provide corporate training in SAP, Digital Marketing, Web Technologies, and AI Tools.
Yes. Both live instructor-led and self-paced modules are available.
Technical Support & Troubleshooting FAQs
Login to softpro9.com/support → Select "Raise a Ticket" → Provide details → Track status online.
Yes, but only for clients under premium SLA contracts.
Security, Data Privacy & Compliance FAQs
- NDA agreements with employees & contractors
- Encryption protocols for data in transit & at rest
- GDPR & Indian IT Act compliance
Refunds, Cancellations & Escalation FAQs
Send an email to billing@softpro9.com with invoice details. See our Refund Policy for conditions.
Special Scenarios & Case Studies
Case 1: Marketing Campaign Cancellation
A client cancels a digital marketing campaign before launch → Full refund of SoftPro9 service fees (excluding ad spend).
Case 2: Recruitment Replacement
A recruited candidate leaves within 30 days → Free replacement under staffing policy.
Case 3: Post-Launch Website Issues
A website has post-launch bugs → Free bug-fix support covered under warranty.
Case 4: SEO Results Dispute
A client disputes SEO results → No refund (as outcomes depend on external search algorithms).
Case 5: Critical System Downtime
A critical SAP system downtime → Priority SLA-based resolution within 1 hour.